Information and FAQs
Information and FAQs
If you have already booked your next adventure with us, or thinking of visiting, the following information and Frequently Asked Questions should help you prepare for your visit.
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Online waivers must be completed for all participants prior to arrival - you can find the link to your waiver in your email confirming your booking. You may not participate if the waiver has not been completed. You will not be eligible for a refund if you can't participate because your waiver has not been completed, submitted and received by Plas Menai.
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We will not handle any of your valuables, we do have lockers onsite where you can keep valuables.
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Additional hand washing facilities and hand sanitiser will be available around the centre for customers and staff to wash their hands before and after activities and throughout the day.
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All equipment will be disinfected between sessions; lockers, wetsuits, buoyancy aids, helmets, boards, kayaks and all hard surfaces.
Please do not visit the centre if;
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You currently have symptoms of COVID-19 (new persistent dry cough, fever, loss of taste or smell)
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Had a positive test for COVID-19 or onset of symptoms of COVID-19 in the last 5 days.
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You have been in contact with someone who has symptoms of COVID-19 or has tested positive for COVID-19 in the last 5 days
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Should we need too, we will change the rules at any time. Please be sensible, think of others, stay alert and respect social distance during your visit.
Any sessions maybe cancelled at short notice if conditions are not deemed suitable by the Duty Manager on the day as part of the risk assessment to reduce risk of rescues, in this event you may re-schedule your adventure or request a refund.